FAQs
Here are some of the questions we are asked most often. If yours isn't answered here, write to us and we'll come back to you.
How do your pieces fit?
CLÉMENTS is cut with a tailored, considered line. Every piece has a measurement guide on its page, and if you're between sizes, write to us and we'll advise you personally.
Can my piece be altered?
Tailored pieces can be adjusted by a specialist tailor. As the brooches are set into each piece, we recommend one experienced with delicate embellishment. Altered pieces cannot be returned. Handle all pieces with care.
How do I care for my pieces?
Dry clean only or hand wash. The brooches can't be removed, so we recommend a specialist dry cleaner who can shield the hardware during cleaning. Petrified wood and oyster shell are natural materials, so no two are identical. Please handle with care.
When will my order arrive?
We ship across Australia with Australia Post. Express orders leave Sydney within 1 business day and standard orders within 1–2 business days, and you'll receive tracking the moment yours is dispatched.
Can I change or cancel my order?
Yes, until it's dispatched. Email hello@clementsthelabel.com with your order number as soon as you can.
What is your returns and exchange policy?
You have 7 business days from delivery to request a return, with pieces unworn and tags attached. Sign in to your account, open your order and select Request a return, or email hello@clementsthelabel.com and we'll guide you through it. You can choose a free exchange, 110% store credit valid for three years, or a refund less a $20 processing fee. Each CLÉMENTS piece is made in a limited quantity, so exchanges are subject to availability, and if your size has sold through we'll issue a 110% store credit. Should anything arrive faulty, write to us and we'll make it right.
What payment methods do you accept?
Pay with Visa, Mastercard, American Express, Apple Pay or Google Pay. Afterpay is also available at checkout. Every payment is encrypted and secure.
How long are gift cards valid for?
CLÉMENTS gift cards are valid for three years from the date of purchase, with the expiry date shown in your gift card email. They can be redeemed online at checkout, and any remaining balance stays on the card.
Will sold-out pieces return?
CLÉMENTS is produced in limited runs. If your size is unavailable, write to us and we'll let you know first should it return.
Do you ship internationally?
We ship within Australia only at this time.
How can I reach you?
Write to hello@clementsthelabel.com and we'll reply within 1–2 business days.